FAQ

Last Updated: July 17, 2026

Welcome to the FoundationBMX FAQ page. Below you'll find answers to some of our most commonly asked questions. If you need further assistance, our customer support team is always happy to help.

Ordering

How do I place an order?

Simply browse our products, add your chosen items to your basket, and proceed to checkout. Once your payment has been successfully completed, you'll receive an order confirmation email.

Can I change or cancel my order?

If your order has not yet been dispatched, we may be able to change or cancel it.

Please contact us as soon as possible at sales@foundationbmx.com.

Once an order has been shipped, it can no longer be cancelled but may be returned in accordance with our Return & Refund Policy.

Will I receive an order confirmation?

Yes.

After successfully placing your order, you'll receive an order confirmation email containing your order details.

Shipping

Where do you ship?

We currently deliver only within the United Kingdom.

Do you offer free shipping?

Yes.

We offer FREE standard shipping on all orders delivered within the United Kingdom.

How long does delivery take?

Our estimated delivery times are:

  • Order Processing: 1–2 business days

  • Shipping Transit: 3–5 business days

  • Total Estimated Delivery: 4–8 business days

Please note that delivery estimates may vary during busy periods or due to circumstances outside our control.

How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information (where available).

Returns & Refunds

What is your return policy?

We offer free returns within 30 days of delivery.

Items must be returned in accordance with our Return & Refund Policy.

Who pays for return shipping?

Customers are responsible for arranging the return shipment and purchasing the return shipping label.

We recommend using a tracked postal service.

Do you charge restocking fees?

No.

We do not charge any restocking fees.

How long do refunds take?

Once your returned item has been received and approved, refunds are processed within 14 business days.

Your bank or payment provider may require additional time before the funds appear in your account.

Payments

Which payment methods do you accept?

We accept secure payment methods available during checkout, including:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal

Available payment methods may vary depending on your device and location.

Is my payment secure?

Yes.

All payments are processed through trusted, secure payment providers using encrypted technology.

FoundationBMX does not store your full payment card information.

Products

Are your products new?

Yes.

Unless otherwise stated on the product page, all products sold by FoundationBMX are new.

Are product images accurate?

We make every effort to display products accurately.

However, slight differences in colour or appearance may occur due to monitor settings or manufacturer updates.

Customer Support

How can I contact FoundationBMX?

We're happy to assist with any questions.

Email: sales@foundationbmx.com

Phone: +44 1270 501010

What are your customer support hours?

Our support team aims to respond to all enquiries as quickly as possible during normal business hours, Monday to Friday.

Response times may be longer during weekends and public holidays.

Privacy & Security

Is my personal information protected?

Yes.

We take appropriate technical and organisational measures to protect your personal information and process it in accordance with our Privacy Policy and applicable UK data protection laws.

Do you use cookies?

Yes.

We use cookies to improve website functionality, remember your preferences, analyse website performance, and support marketing activities.

For more information, please see our Cookie Policy.

Need More Help?

If you couldn't find the answer you were looking for, our customer support team is here to help.

FoundationBMX

Email: sales@foundationbmx.com

Phone: +44 1270 501010

UK Fulfilment Address:

Unit L, Tees Commerce Park

Dockside Road

Teesside TS6 6UZ

England

We appreciate your business and look forward to helping you enjoy your shopping experience with FoundationBMX.